SERVICES & SUPPORT: Always here to help
SERVICES & SUPPORT

Always here to help

Contact our global technical support team or use our convenient online helpdesk 24/7.

SUPPORT FOR HOME SUPPORT FOR BUSINESS SERVICE STATUS PAGE

Striving for excellence at every interaction

Customer Satisfaction

98

%

Our teams work hard to maintain above average customer satisfaction ratings and it shows.

Net Promoter Score

94.1

We’re proud of our consistently high Net Promoter Scores because that means our partners and clients approve of our service.

Support Available

24

x7

Standing by to provide world-class service whenever you need assistance.

Blocked website

VIPRE Blocking a Webpage? Submit the website address to our lab for review if you feel it is incorrectly blocked.

SUBMIT BLOCKED SITE
cartoon laptop displaying a warning, signifying a blocked website

False positive

Is VIPRE flagging software as malicious when it’s not? Submit the file to our lab for review.

SUBMIT FALSE POSITIVE
cartoon laptop with exclamation point overlay signifying a false positive

Missed threat


Is VIPRE not catching a threat? Submit the threat to our lab for further analysis.

SUBMIT MISSED THREAT
cartoon laptop displaying Error message on-screen

Need malware removal assistance?

VIPRE offers FREE malware remediation for all VIPRE customers with a current license key!

GET HELP
Need malware removal assistance?